IT Support Testimonials

Read what our clients have to say about us.

What Our Clients Say

We pride ourselves on our level of customer service. But don't take our word for it, here's what some of our clients have to say about us.

An excellent service by Nick at Octotech - would highly recommend. Re-installed everything on my laptop and delivered back on the same day, plus installed backup software which now means my files are backed up to the cloud. Very professional, friendly and reliable service. I will definitely be using Octotech for all my future computer problems!

E. Brown



Thank you for excellent service my desktop is faster than when it was new following the repair that you made. You were courteous and kept me informed throughout the process, additionally the cost was very reasonable. I would definitely use your services again and wholeheartedly recommend you to friends and family.

N. Oughton



As an SME having employees globally we needed a practical solution to sharing files securely across our PC’s and Mac’s.  Having worked with Matt and Nick for many years they recommended their Octocloud solution.  It meant we could decommission our Windows server and the overheads that it brought, and have a totally managed solution securely hosted in the cloud.  Their approach was extremely professional and painless – they managed the whole process from start to finish. I would recommend Octotech to any business looking for a one-stop IT Support company.

I. Blackman



Very impressed with Octotech service and in particular Nick's knowledge and expertise in very quickly sorting out our IT issue.

Dave Harney



These guys know their stuff !! Problem solved and fixed in 15mins !! Spot on, will certainly spread the word !!! Keep up the great work!

I. Fulcher



As a website consultant, it's crucial that I am able to call on an IT support company that I can trust and rely on to solve my IT problems quickly. I have used Octotech on a number of occasions, both to solve issues with my current equipment, and to buy new hardware from. Each time, they have exceeded my expectations and I would recommend them without hesitation.

J. Wright



Came to the house within an hour of our phone call and fixed our PC problems within 15 minutes at a very fair price. An impressive and friendly service.

Hugh Griffiths



Octotech's secure cloud-working solution enables us to work more flexibly as a team: enabling us to do more work from home when wanted and providing good access when travelling abroad. It means that we can share confidential information and documents easily even when we are in different places and time-zones without having to email or download onto laptops.

S. Sanderson



Good company to deal with. Took our pc into them, it was fixed and brought back in person the next working day. They set up a backup system for us and moved our cabling to a different room, all with an effecient manner. Extremely …

Marion Scotcher



Optotech created my website for me and I couldn't be more pleased. Nick was very professional and so helpful, he answered all my silly questions (I am terrible with technology), he kept me up to date throughout the whole process …

Charlie Clark



Nick was highly recommended to me by a friend and I found him to be equally friendly, helpful, professional and very efficient. He successfully saved my laptop and data after an unfortunate experience with a glass of milk! I will certainly be back in the future with any further problems. Thank you, Nick.

Gill Sutherland



Absolutely Excellent! Fast, professional service at a very, very competitive price. Would definitely recommend this company to anyone who needs assistance with their computer equipment and would definitely use Octotech again.

C. Deane



Hugely impressed with these guys. They sorted out a new lap top for my business in 24 hours sourcing a very good deal, set it up , transferred all data, sorted out security etc.. Cannot wait to have another problem....

Jonathan Rawnsley



Octotech was highly recommended to me by a friend and I found them to be equally friendly, helpful, professional and very efficient. They successfully saved my laptop and data after an unfortunate experience with a glass of milk! I will certainly be back in the future with any further problems. Thank you!

G. Sutherland



Octotech know their stuff; when you call them they pick up the phone, when they say they will be there in half an hour they are. Phenomenally knowledgeable and capable in what they do, why would you not want to use them?

G. Pinnick



Octotech have been nothing but helpful every step of the way whilst setting up our system. I have to say they are not only incredibly professional but friendly too. I would highly recommend this company to friends and family.

M. Denton



PC Services provided me with a genuine and very reasonable quote to fix my laptop. Along with this they were professional, competent and dependable. I am exceptionally happy with the result and I would highly recommend this incomparable service to others.

Francesca Margherita Barnes Freeman



The speed and efficiency of the work they have carried has surpassed my expectation - Incredible service! All the staff they are extremely knowledgeable and have helped my business productivity, they've been worth every penny.

John Smith



Most helpful good value solutions

Derek Miles



Great service, extremely helpful. Service with a smile and the problem fixed immediately. Thoroughly recommended!

W. Bex Russell



The 'no fix, no fee' approach tells you they know what they're doing. After my local PC repair shop rejected the job, thankfully I found Octotech online – and they fixed the problem in 24 hours of my bringing round the hardware, charging for an hour’s work. Otherwise I would have had to replace my desktop system. Promptly resolved, instead of frustrations elsewhere in IT service!

E. Jackson



Would recommend Nick to anyone. very professional, efficient and a pleasure to work with. every aspect of my website was catered for. it went above and beyond my expectations, allowing me to manage parts of it myself with minimal effort. …

Matt Wakeford



Good company to deal with. Took our pc into them, it was fixed and brought back in person the next working day. They set up a backup system for us and moved our cabling to a different room, all with an efficient manner. Extremely pleasant, hard working young man AND at a reasonable rate. Will definitely use Octotech again.

J. Scotcher



Fast, efficient and always a quick phone call away. As a graphic designer I often find myself working with large files and was quickly running out of local storage space on my laptop and external hard drives. Octotech were able to offer me …

Sam Elsden



I ordered a PC and it took 2 days for it to be assembled and delivered straight to my home. Great service and contact - Nick kept me informed throughout whole the process! Truly deserved five stars! Worth recommending!

Tomasz Namielski



Excellent service, always. Can't recommend then more

Peter Cook



Excellent service, managed to fix my sound card problem within a few minutes, would definitely recommend!

L. Cook



Fantastic service as always. Making technology issues much easier through these tough times!

Robert Cooper



Thank you so much to Matt and his team for an excellent and fast service. Came out to us within one hour of calling! Fixed our issue in no time so we can proceed with our business as usual. Highly recommend!

Venom Wraps



Nick provided a first class service. His response to our problem was very prompt and he kept us fully informed about his progress and the costs. He managed to restore our operating system and save all the files within a day. He returned the …

Steve Gilham



We recently moved in to the same office building as Octotech and due to some technical issues there, Nick helped us out with our IT requirements. It was only due to his efficiency with ordering the extra equipment and then fitting it, moving in was therefore seamless. I can't praise Octotech enough for a stress-free move in to our new offices.

J. Maxted



Penfold Amazing service from Caleb and Matt. Fast to respond, quick to solve issues and totally charming with it! Couldn't recommend more highly!

Helen & Becky



Nick did an excellent job of designing a website for Horsham Tai Chi club and classes. It incorporates several additional features for updating news, a calendar of classes and various menu pages. Several users have commented on the …

David Sanderson



Quick efficient service , economical and friendly. I would highly recommend this company for any laptop repairs.

N. Manser



We’ve used Matt and the team for over 10 years for all out IT needs and the service we have received has always been excellent,  his advice has been invaluable and has saved us lots of money and stress. Can highly recommend Octotech.

P. Haslam



Matt and his team at Octotech recently upgraded my hardware setup. Matt was very knowledgable and gave some great advice. I am thrilled with the new setup as it is much quicker and allows me to easily access my files remotely. Extremely knowledge and friendly team providing a great service.

Mark Clover



As like most business of today we have a huge reliance on our IT Systems, we needed a local company that could respond to our needs and requirements – Octotech provide us with a great service.  Having a fixed price service contract helps me budget for IT throughout the year knowing the IT systems are well looked after.  If you are a business owner looking for ongoing IT support I can wholeheartedly recommend the team at Octotech!

J. Nugent



Thank you so much Nick for restoring my corrupt coursework file. With little notice, it was fixed and sent back to me in no time ! Absolute life saver. Would definitely recommend!

James Dudley



As my business grew it was clear we needed to do something regarding our phone lines and computer services. We approached Matt at Octotech who has been great supplying us with all the computer protection we need an voice over IP system …

Shaun Penticost



Nick transformed the wifi set up at my parents home. He managed to update the system without huge costs. Nick is very easy to talk to and always around to answer any questions or queries.

James Passfield



Very knowledgeable team that provide a great service at a great price. I can't recommend them enough!

Greg McClarnon



An incredible company. Had a broken laptop which wouldnt turn on just kept resetting itself was in a bit of trouble as had a lot to do and needed it sorted. Called octotech to see what they can do and they asked me to come round with it. …

Paul Daly



I can only describe Nick as very professional and extremely efficient when I used his services. My laptop was collected from my place of work and returned the same day for an extremely competitive price. Cannot fault him, and have already recommended him to colleagues and friends.

Leah Dawes



Absolutely first class service from Octotech. Collected my laptop from my door, and returned back within the hour as it was a quick fix, all while observing social distancing measures. Highly professional service.

George Thornton



Great service. Leaflets were well designed and very quickly produced. Best price I could find. Would highly recommend.

Ed Barnes



Knowledgeable and friendly team, quick and painless (and didn't break the bank).

Craig Brawley



I am reassured that the team at Octotech look after me and my business so well. They are responsive, professional and patient. I can't imagine not having them as my support. I would highly recommend them to anybody that wants first class IT support.

Anna Allan



Very impressed with Octotech, great service and you have saved the day for me! I highly recommend and will be using again!

Andy Green



Great service for all our computer and phone needs. Highly recommended.

Bryant Fixings