IT that’s managed,
not just mended.
Octotech is a managed service provider in Horsham. We monitor, secure and support the IT of growing businesses across Sussex, Surrey and London, for one monthly cost per user, with engineers who know your setup by name.
Partners and accreditations
- Microsoft partner
- Cyber Essentials certified
- Datto
- Bitdefender
- Blackpoint Cyber
- Acronis
- Vade
Most IT problems are found, not reported.
A disk filling up. A backup quietly failing. A firewall on firmware that stopped getting security updates last year. By the time someone raises a ticket, the damage is done. Managed IT works the other way round.
Break/fix
You call when something breaks.
- Problems show up as lost hours, not alerts
- Every fix is another invoice
- Patching and backups rely on someone remembering
- Nobody owns the plan for next year
Managed by Octotech
We usually know before you do.
- Monitoring raises a ticket the moment something changes
- One predictable monthly cost per user
- Patching, firmware and restore tests run to a schedule
- Quarterly reviews with the people who look after your estate
One provider for the whole stack.
Support, security, Microsoft 365, phones, lines and hardware, run by the same team. When something goes wrong there is one number to call and nobody to pass the blame to.
Managed IT support
Unlimited support for your team, with monitoring, patching and maintenance running behind it around the clock.
- Unlimited remote support
- Alerts become tickets automatically
- Starters and leavers handled end to end
- Quarterly review and budget forecast
Cyber security
Email filtering, endpoint protection, 24/7 detection and response, vulnerability scanning and staff training, managed as one layer.
Cyber securityMicrosoft 365 Ultimate
Your Microsoft 365 licence with 24/7 detection and response, advanced email security, independent backup, staff training and managed signatures, in one subscription.
Microsoft 365 UltimateBackup & recovery
Immutable off-site copies, and restores we actually test.
BackupVoIP phones
Hosted phones we manage end to end, with recording and call summaries.
Phone systemsBroadband & leased lines
FTTP to 10Gbps leased lines, monitored by us.
ConnectivityNetworks & WiFi
Firewalls, switching and WiFi on one screen.
NetworksCyber Essentials
Prepared, submitted and kept current.
CertificationHardware
Dell laptops and desktops that arrive ready to sign in.
HardwareMost providers buy their service desk. We built ours.
Octotech runs on OctoDesk, a platform we wrote ourselves. Monitoring, security alerts, phone calls, backups, broadband circuits and documentation all land in one place, which is why an alert becomes a ticket in seconds rather than on someone’s next check.
Alerts arrive with context
When a router drops, the ticket already knows which site it is at, which circuit feeds it, and whether the line or the hardware is at fault.
Calls are logged against the ticket
Support calls are recorded and summarised automatically, so nothing you told us gets lost between engineers.
Starters and leavers in one action
Accounts, mailboxes, licences, phones and SIMs are set up or shut off as one approved, logged process.
You see what we see
Your client portal shows live tickets, devices, documents and phone reporting. No chasing for an update.
Illustration. Your portal shows your own tickets and devices.
Choose the level of cover, not a number of hours.
Unlimited support is in every plan. What changes is how much of your security and compliance we take off your hands. Plans are priced per user and quoted after a short review, because the right answer depends on what you already have.
Managed support
For teams that want the day-to-day handled properly.
- Unlimited remote support
- 24/7 monitoring with automatic ticketing
- Windows, macOS and third-party patching
- Microsoft 365 administration
- Asset and network documentation
- Client portal
Managed and secured
Our standard for businesses of 10 to 150 people.
- Everything in Managed support
- 24/7 managed detection and response
- Advanced email security
- Backup for Microsoft 365 and servers, restore-tested
- Security awareness training and phishing simulations
- Quarterly business review
Managed, secured and certified
For regulated firms and anyone answering tender questionnaires.
- Everything in Managed and secured
- Cyber Essentials, managed to each renewal
- Vulnerability scanning with 14-day remediation
- Written IT security policy, kept current
- Privileged access control on every device
- Evidence pack for insurers and auditors
Already have an IT person? Co-managed IT gives them our tooling, security stack and out-of-hours cover.
Changing provider is the part people dread. It needn’t be.
We have taken over enough estates to know where the surprises are. This is how the first month runs.
IT review
Twenty minutes on what works, what doesn’t and what the next year looks like. No audit fee.
Week 1Discovery
We document devices, licences, circuits, admin access and contracts, and show you what we found.
Weeks 1 to 2Onboarding
Monitoring, security and backup go on, mostly out of hours. Your team meets the engineers who will answer.
Week 3Stabilise
We clear the backlog nobody got round to, then start the improvement plan agreed at review.
Week 4 onwards
What clients say.
“Octotech have looked after us (JR Print) for over 10 years. Their customer service is fantastic and the team are extremely prompt in sorting out any issues we have. This means as a business there is no down time or delays to our customers. We highly recommend Octotech for IT Support.”
“Octotech took over the management of our IT almost 2 years ago. We have been impressed with their knowledge and professionalism. Every time we call them we are greeted with a happy, experienced IT technician who always manages to solve whatever issue we are having. Nick and the team are proactive in letting us know if anything is needed to improve our work flow and support and I’m not sure how we coped before!”
“The migration was well managed with good communication and a smooth transition. It is very reassuring to know that they are managing our ongoing hosting and admin requirements.”
“We had been having WiFi issues at the village centre for some time and with a Christmas market event due on the 7th of December we needed the issue looked at. From the initial meeting with the team on the Monday of that week a solution was devised and by the Wednesday it was implemented and working with no issues. Very professional team, very flexible to your requirements timescales thanks especially to Nick and Harry for all their work.”
“Octotech has been an outstanding IT supplier for our business. Their team is knowledgeable, responsive, and always goes the extra mile to ensure we have the best solutions in place…”
Based in Horsham. Supporting the South East.
We support businesses across West Sussex, East Sussex, Surrey and London, and engineers can come to you when hands-on work is needed. Typical drive times from our Horsham office:
Questions we get asked
What is managed IT support?
A fixed monthly service where a provider takes responsibility for keeping your IT running, rather than billing you each time something breaks. It combines unlimited support for your staff with the background work that prevents problems: monitoring, patching, backup checks, security tooling and documentation.
How much does managed IT support cost?
It is usually priced per user per month, and the figure depends mostly on how much security and compliance work is included. We quote after a short review so the number reflects your actual setup.
Do you only work with businesses in Horsham?
No. Horsham is home, but we support businesses across West Sussex, East Sussex, Surrey and London. See the areas we cover.
How quickly do you respond?
Critical issues get a first response within 15 minutes during service hours, and many are picked up by monitoring before anyone calls. Over the last 30 days we resolved 98% of tickets within their SLA target.
Do you still help with home computers?
Yes. Business IT is our focus, but we still look after households and home offices. See home IT support.
Find out what your IT is actually doing.
Twenty minutes, no sales pitch. We will tell you what we would change first, whether or not you move to us.